Refund policy
We hope you love your SONOAH order. If you change your mind, the following return policy applies.
14-day right of withdrawal
You have 14 days after receiving your order to let us know that you wish to withdraw from your purchase, without giving a reason.
To exercise your right of withdrawal, you can use the withdrawal function available on our website or send a clear statement to info.sonoah@gmail.com.
After notifying us, you have 14 days to send the product back.
Returns
Please contact us before sending your return so we can provide you with the relevant return instructions.
Returns can be sent to:
SONOAH
Proostensteeg 24B
1621 LG Hoorn
The Netherlands
Please include sufficient information for us to identify your order.
Return shipping costs
The customer is responsible for the direct cost of return shipping for change-of-mind returns.
SONOAH does not provide free return labels for these returns.
We recommend using a tracked shipping method and keeping your proof of shipment.
Condition of returned products
You may inspect a product as you reasonably would in a physical store.
You are responsible for any loss in value caused by handling or using the product beyond what is necessary to determine its nature, characteristics and functioning.
Where permitted by law, any such reduction in value may be deducted from your refund.
Refunds
Following a valid withdrawal, we will refund the amounts required under applicable consumer law, including the cost of our least expensive standard delivery method where legally required.
Any additional cost resulting from choosing a more expensive delivery method will not be refunded where permitted by law.
We may withhold your refund until we have received the returned goods or you have provided evidence that you sent them back, whichever occurs first.
Refunds will generally be made using the original payment method.
Exceptions
The right of withdrawal does not apply where an exception under applicable law applies. This may include, among others:
- personalised or custom-made products;
- sealed products that are unsuitable for return for health or hygiene reasons once the seal has been broken;
- products that deteriorate or expire rapidly.
Damaged, faulty or incorrect products
If you receive a damaged, faulty, incorrect or otherwise non-conforming product, please contact info.sonoah@gmail.com with your order number and details of the issue.
Your statutory rights regarding faulty or non-conforming products are not affected by this policy.
Model withdrawal form
You may use the form below to withdraw from your purchase, but you are not required to use it.
To:
SONOAH
Proostensteeg 24B
1621 LG Hoorn
The Netherlands
info.sonoah@gmail.com
I hereby give notice that I withdraw from my contract for the purchase of the following product(s):
Product(s):
..............................................
Order number:
..............................................
Ordered on / received on:
..............................................
Name:
..............................................
Address:
..............................................
Date:
..............................................
Contact
If you have any questions about a return, please contact:
SONOAH
Email: info.sonoah@gmail.com
Phone: +31 6 49721902